What to do in an emergency

If a person's mental or emotional state gets worse quickly, this can be called a mental health crisis or a mental health emergency.

In a crisis situation, it’s important to get help quickly.

Whether or not you are already receiving treatment for mental ill health, our Access Centre operates 24/7 to provide access to urgent support in the event of a mental health crisis – call 0300 300 0099 and choose the first option. You will be put through to our Crisis Line, where there is access to our crisis staff. They will be able to talk to you, check you are OK and assess whether you need to be seen by our Crisis Team. We will advise you what to do next.

If you, or someone you know, are in immediate danger of serious harm (for example, if someone has taken an overdose), please call 999 or go directly to your nearest Accident and Emergency (A&E) department.

Other ways to access support

You may prefer to contact your GP, who can support you in accessing the right support, including the Out of Hours GP Service if they are not open. If they feel it’s necessary, your GP will immediately refer to Forward Thinking Birmingham for an urgent assessment.

If you have increasing concerns about your mental or emotional wellbeing, but there appear to be no immediate risks, you can either:

  • Call our Access Centre – 0300 300 0099 and speak to one of the team
  • Contact your GP for an emergency appointment

If you are already under the care of Forward Thinking Birmingham, contact the person usually involved in your care to discuss your concerns in the first instance.

You can also pop into Pause, our city centre drop-in service based in Digbeth. Whether you need a listening ear or just want to check out some information on mental health conditions, Pause is a relaxed, friendly space to take a break. They are open seven days a week at times that suit most schedules.